Managed Services
Think Solutions has designed a range of Managed IT Services to support Australian businesses at an affordable cost. Our approach is to provide customers IT support offerings that are tailored to work as an extension of their business.
All Managed Services Solutions provide access to all of our engineering expertise and services in order to provide you the quickest time to resolution for every IT requirement.
Why Think Solutions?
Think Solutions has been providing Managed IT Services to our customers for over 25 years since our establishment in 1998. We partner with all the major IT technology vendors and ensure that our staff are certified and have the expertise to resolve all your IT needs.
We have specialised skills in Infrastructure, Networks, Email / Office 365 and Security and consider ourselves industry leaders in managing the IT needs of your organisation.
We have technical staff scheduled to work at different times of the day to ensure we can support national customers across Australian time zones, and are proud of the fact that we operate a 100% Australian based service desk.
Our Managed Services Offerings
Full IT Managed Services
Proactive Support
Unlimited IT Support Requests
Predictable Monthly Fee
Peace of Mind
Monthly Maintenance Included
Monthly Reporting and Status Meetings
Guaranteed Service Levels
Think Service Blocks (TSB)
Reactive Support
Pre-Paid Service Blocks
Discounted Hourly Rate
Blocks don’t expire
Leave coverage for your IT Staff
Can be used for IT Support or Projects
Get access to all our technical expertise
Infrastructure as a Service
BYO Hardware or let us provide it for you
Monthly Maintenance Included
24×7 Monitoring and Alerting
Guaranteed Service Levels
We keep the lights on for you
Incident Management
24×7 On Call Available for Remediation of P1 and P2 Incidents
Firewall as a Service
BYO Hardware or let us provide it for you
Monthly Maintenance Included
Major and Minor Firewall Adds, Moves and Changes (AMC’s) Included
We keep the lights on for you
Incident Management
Get access to all our technical expertise
What our customers say?
Jamal Hakim
Managing Director
Kevin Chan
ICT Support Manager