Managed Services

Think Solutions has designed a range of Managed IT Services to support Australian businesses at an affordable cost. Our approach is to provide customers IT support offerings that are tailored to work as an extension of their business.

All Managed Services Solutions provide access to all of our engineering expertise and services in order to provide you the quickest time to resolution for every IT requirement.

Why Think Solutions?

Think Solutions were established since 1998 and have been providing our customers with Managed IT Services for over 20 years. We partner with all the major IT technology vendors and ensure that our staff are certified and have the expertise to resolve all your IT needs.

We have specialised skills in Infrastructure, Networks, Email / Office 365 and Security and consider ourselves industry leaders in managing the IT needs of your organisation.

We have technical staff in both Melbourne and Western Australia to ensure we can provide support coverage across all national time zones and are proud of the fact that we operate a 100% Australian based service desk.

Our Managed Services Offerings

Full IT Managed Services
  • Proactive Support

  • Unlimited IT Support Requests

  • Predictable Monthly Fee

  • Peace of Mind

  • Monthly Maintenance Included

  • Monthly Reporting and Status Meetings

  • Guaranteed Service Levels

Think Service Blocks (TSB)
  • Reactive Support

  • Pre-Paid Service Blocks

  • Discounted Hourly Rate

  • Blocks don’t expire

  • Leave coverage for your IT Staff

  • Can be used for IT Support or Projects

  • Get access to all our technical expertise

Infrastructure as a Service
  • BYO Hardware or let us provide it for you

  • Monthly Maintenance Included

  • 24×7 Monitoring and Alerting

  • Guaranteed Service Levels

  • We keep the lights on for you

  • Incident Management

  • 24×7 On Call Available for Remediation of P1 and P2 Incidents

Firewall as a Service
  • BYO Hardware or let us provide it for you

  • Monthly Maintenance Included

  • Major and Minor Firewall Adds, Moves and Changes (AMC’s) Included

  • We keep the lights on for you

  • Incident Management

  • Get access to all our technical expertise

What our customers say?

Slide "Since signing up with Think Solutions Managed Services, our team has become more confident in the IT support being delivered. Solutions for ongoing problems have been regularly forthcoming, reducing ticket numbers over time, and increasing staff access to the Technology environment."

Jamal Hakim
Managing Director
Slide "Think Solutions is a trusted and reliable MSP partner. They walk the talk with their broad range of technical expertise, cost efficiency and emphasis on customer care. Starting out as a small business, today, we are a multi-national billion-dollar revenue company across eastern Australia with over 100 construction sites and are happy to say that Think Solutions has been one of our valued partners throughout this journey."

Kevin Chan
ICT Support Manager

Get in touch

Contact us for a free 30 minute consultation to find out how we can resolve all your IT needs

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